KnowledgeConnect Webinar Series
Description of Program
What is the intervention/program/project?
KnowledgeConnect Webinars are comprised of a number of different topics created from a call for proposals from member organization and content that PAN assembles. Individuals/organizations are sent an invitation and prompted to pre-register. People sign in/ log in for a one hour webinar. PAN either records or films live presenters at its office in Vancouver or the presentations are recorded from satellite locations and then posted to their website following the live broadcast.
What is the goal/objective of the intervention/program/project?
The goal is to provide member organizations, individuals and volunteers with knowledge and up-to-date information so that they can serve their clients/members in the best way possible. The intention is that those out doing HIV/AIDS and HCV work are putting forward the most accurate and up-to-date information.
Why was the intervention/program/project originally developed?
PAN is a provincial network for ASOs/CBOs in B.C. and offers regular in-person trainings for its member organizations. PAN provides scholarship/sponsorship for organizations to attend face-to-face trainings, but is limited in the number of people it can support per training. Webinars were seen as a cost-effective opportunity to increase accessibility and to level the playing field by allowing people from many areas (including rural/remote areas) to access the trainings. PAN saw an additional opportunity for a number of organizations to connect and provide presentations to others on their work.
How was the intervention/program/project developed?
There are a limited number of organizations who are using webinar technology in the HIV/AIDS and HCV field for training purposes. PAN looked to the Ontario HIV/AIDS Treatment Network (OHTN) for guidance because of their long history with webinars. PAN created a plan and pursued funding from Public Health Agency of Canada (PHAC) . Some challenges were encountered in the process and program elements were adapted and modified as necessary.
OrganizationPacific AIDS Network (PAN)
- Resource development
- Social media
- Service providers
Name: Stacy Leblanc
Position: Director of Program Development
Project ResourcesAll webinars are available on the website. PAN hopes to be in a position in 1-2 years to mentor other organizations interested in webinar technology and/or PAN’s platform, especially in order to reach rural/remote communities.
Resources for Program
- Webcam, microphone, computer, webinar platform [PAN uses Click Meeting] and a good internet connection.
- Suitable location for the taping or live webinar.
- Two staff to conduct webinar with one hour to set up, one hour to conduct the webinar and one hour follow-up. Additional time to communicate with presenters who may or may not have experience working with technology.
- Upgraded internet connection
- Staff time
DurationOngoing. Funded on project basis for 2 years.
- Number of people on each webinar, number of people who shared the information, number of public viewings of taped webinars.
Audience/Client feedback or evaluation
- Overall satisfaction, interactivity, feedback on presenters, effectiveness of information, format of presentation.
- Knowledge change, attitude change, skills development and impacts on work and practice.
Evaluation TermsAudience/client feedback and satisfaction, Outcome evaluation, Output tracking
- People really enjoy the webinars and they hold great promise for increasing accessibility to education and trainings. There is a steep learning curve, especially when working in a non-profit without technological support staff.
- PAN used to be able to support 1-2 people from an organization to attend face-to-face meetings. Now, several people (e.g., staff, volunteers, clients/members) can participate in the webinar trainings. Projecting webinars on a big screen allows organizations to invite others (even partner organizations) in order to increase the number of participants.
- The importance of being adaptable, flexible and patient when learning/working with webinar technology. PAN is currently reviewing the evaluation report and re-tooling webinars. Rather than focusing on a different topic every webinar, PAN is planning to hold series-related webinars with 2-4 sessions on one general topic area. PAN is also looking at models where people work through educational modules on their own time.
- A good location to tape or conduct live webinars is necessary. PAN’s office is small and people are often coming in and out. There is a great amount of planning associated with making the space work and making the presenter comfortable.
- When people are presenting from other places, PAN has to relinquish control and trust that the presenter has good equipment and a good internet connection. This can be stressful. However, the benefit is the chance for a wide range of presenters to share knowledge.
- Technology. Rural/remote communities need to have access to a high quality internet connection and equipment that can easily access the webinars.
- Supporting other agencies to participate and present. PAN has a very small staff without access to dedicated IT assistance and must troubleshoot issues as best they can.